Customer Experience Representative

Hubbell Incorporated; Manchester (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

Hubbell Incorporated in Manchester, NH is seeking a Customer Experience Representative to interact with customers and collaborate with Sales, Operations, and Pricing. You will help process orders, ensure pricing accuracy, and resolve issues to deliver a superior customer experience.

In this early‑career role, you will maintain records in SAP and Salesforce, manage RMAs, and support continuous improvement across business systems while balancing priorities in a fast‑paced environment.

Qualifications

• Associate's degree in business or related field preferred.
• Strong communication and relationship-building skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Excel.
• Experience with SAP, Salesforce, CRM, ERP, or analytics tools is a plus.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, chat, and CRM.
• Process, review, and manage customer orders with pricing, product, quantity, and shipping accuracy.
• Investigate and resolve order discrepancies, complaints, shipping issues, pricing concerns, and product inquiries.
• Manage RMAs and tool repair transactions from initiation to completion, including customer updates.
• Communicate order, return, and repair status updates while proactively managing customer expectations.
• Maintain accurate customer records in SAP, Salesforce, and related systems.
• Collaborate with Sales, Pricing, Product Management, Planning, Operations, and Logistics to resolve issues.
• Utilize reporting tools to analyze data and identify continuous improvement opportunities.
• Support team goals by managing workload priorities and providing cross-functional support.

Skills

Strong communication

Relationship-building

Problem-solving

Organizational abilities

Multi-tasking

Education

Associate's degree in business or related field

Tools

SAP

Salesforce

CRM

ERP

Analytics tools

Job description

Job Overview

As a Customer Experience Representative, you will gain hands‑on experience working with customers, Sales, Operations, Supply Chain, Pricing, Analytics, and digital tools while helping deliver an exceptional customer experience. This role is designed for early‑career professionals who want to build a strong business foundation and create pathways to future opportunities across the organization.

A Day In The Life

• Serve as the primary point of contact for customer inquiries via phone, email, chat, and CRM platforms.
• Process, review, and manage customer orders while ensuring accuracy of pricing, product, quantity, and shipping information.
• Investigate and resolve order discrepancies, customer complaints, shipping issues, pricing concerns, and product‑related inquiries.
• Manage return authorizations (RMAs) and tool repair transactions from initiation through completion, including customer communication and documentation.
• Communicate order, return, and repair status updates while proactively managing customer expectations.
• Maintain accurate customer records and transaction documentation within SAP, Salesforce, and related business systems.
• Partner with Sales, Pricing, Product Management, Planning, Operations, Manufacturing, Quality, Technical Services, and Logistics to resolve issues and support customer needs.
• Utilize reporting tools and business systems to analyze data, support operational objectives, and identify continuous improvement opportunities.
• Support team goals by managing workload priorities, meeting productivity expectations, and providing cross‑functional support as needed.

What will help you thrive in this role?

• Associate's degree in business or related field preferred (Supply Chain, Marketing, Finance, Analytics, Communications, Engineering), or equivalent combination of education and experience.
• Strong communication and relationship‑building skills.
• Excellent problem‑solving and organizational abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office, including Excel.
• Internship, co‑op, customer‑facing, operations, sales support, or business experience preferred.
• Experience with SAP, Salesforce, CRM, ERP, or analytics tools is a plus but not necessary.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.