Accounts & Orders Specialist – Customer Success

Hubbell Incorporated; Reading (Berks County); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Hubbell Incorporated is seeking a Customer Service Representative in Reading, PA to act as the primary contact for customers and sales teams, managing accounts and the full order lifecycle. You will ensure a seamless customer experience through proactive communication and cross-functional collaboration.

Responsibilities include pursuing accurate orders, expediting shipments, supporting pricing and literature updates, and coordinating with Accounts Receivable to resolve past-due invoices.

Qualificações

• High School Diploma or GED required; a BS degree in Business or related field preferred.
• Experience working for a manufacturing company with a fully integrated ERP system (preferably SAP).
• Strong analytical skills are essential.
• Highly organized with ability to work under tight deadlines.
• Ability to manage multiple priorities simultaneously.
• Proficient to advanced in Excel; Salesforce experience strongly preferred.

Responsabilidades

• Serve as the primary point of contact for customers and sales team inquiries within territory and account assignments.
• Build and maintain strong customer relationships through daily engagement and support.
• Provide customer service to distributors, including price and availability information, literature updates, and order expedites.
• Manage the full account lifecycle including onboarding, order processing, and ongoing support.
• Review customer purchase orders for accuracy and request revisions as needed.
• Process and monitor payment in advance and credit card orders.
• Coordinate with Accounts Receivable and collections to resolve past due invoices and minimize delays.
• Create, change, and extend customer accounts; manage export orders through full cycle.
• Partner with planning and purchasing teams to expedite orders and improve ship dates.
• Review daily backlog and communicate updates on open orders, shipments, and past due items.
• Liaise with internal teams to resolve issues and streamline communication; support account growth and strategic initiatives.

Conhecimentos

Analytical skills

Highly organized

Multi-tasking

Effective communication

Formação académica

High School Diploma / GED

BS degree in Business or related field

Ferramentas

SAP

Excel

Salesforce

Descrição da oferta de emprego

Hubbell Incorporated is seeking a Customer Service Representative in Reading, PA to act as the primary contact for customers and sales teams, managing accounts and the full order lifecycle. You will ensure a seamless customer experience through proactive communication and cross-functional collaboration.

Responsibilities include pursuing accurate orders, expediting shipments, supporting pricing and literature updates, and coordinating with Accounts Receivable to resolve past-due invoices.