Hybrid Ops Associate - Client Service & Insurance Support

Zachary Piper Solutions; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Vision, Dental

PTO

Paid Holiday and Sick Leave

Job summary

Piper Companies in Durham, North Carolina is seeking an Operations Associate to support the operations team and help maintain operational excellence. This full-time onsite role has a hybrid schedule, working in-office Tuesday, Wednesday, and Thursday from 9am to 6pm.

The ideal candidate has a Bachelor's degree with 0-2 years of experience, strong Microsoft Office skills, and the ability to pass a call center simulation test. Comprehensive benefits are included along with competitive hourly pay.

Qualifications

• Bachelor's degree required.
• 0-2 years of relevant experience through work or internship.
• Intermediate computer skills with experience in the Microsoft Office suite.

Responsibilities

• Provide personalized support to clients across multiple communication channels ensuring a positive and seamless customer service.
• Manage and complete policy service requests while maintaining accuracy, compliance, and attention to detail.
• Educate clients on insurance products, contract benefits, and online account resources to increase client engagement and satisfaction.
• Communicate with cross-functional teams to solve problems, drive client retention, and support continuous service improvements.

Skills

Customer service

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies in Durham, North Carolina is seeking an Operations Associate to support the operations team and help maintain operational excellence. This full-time onsite role has a hybrid schedule, working in-office Tuesday, Wednesday, and Thursday from 9am to 6pm.

The ideal candidate has a Bachelor's degree with 0-2 years of experience, strong Microsoft Office skills, and the ability to pass a call center simulation test. Comprehensive benefits are included along with competitive hourly pay.