Customer Success Manager — Hybrid, Growth & Retention

Placements24; United States; Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Medical aid

Retirement contributions

Hybrid work model

Professional development

Conferences

Employee assistance program

Social events

Job summary

Placements24 is seeking a dynamic Customer Success Manager for our client in Klerksdorp. You will build lasting relationships with key clients, understand their goals, monitor health, and drive product adoption to maximize value.

In this hybrid role, you will collaborate with sales, product, and support teams, conduct regular business reviews, identify upsell opportunities, and advocate for client needs to help retain and grow accounts.

Qualifications

• Experience in customer success or account management.
• Ability to manage multiple clients and drive retention.
• Excellent communication and presentation skills.
• Strong problem-solving and analytical capabilities.
• Familiarity with CRM platforms.

Responsibilities

• Build and maintain strong, long-lasting relationships with key clients.
• Develop a deep understanding of client goals and objectives.
• Proactively monitor client health and identify risks to retention.
• Drive product adoption and maximize value of solutions.
• Conduct regular business reviews and provide strategic recommendations.
• Act as primary contact for escalations and critical issues.
• Collaborate with sales, product, and support teams for a seamless client experience.
• Identify opportunities for upselling and cross-selling within existing base.
• Gather client feedback and advocate for their needs internally.

Skills

Customer Success

Account Management

Relationship Building

Communication

CRM Software

Analytical Thinking

Education

Bachelor's degree in Business / Marketing or related field

Job description

Placements24 is seeking a dynamic Customer Success Manager for our client in Klerksdorp. You will build lasting relationships with key clients, understand their goals, monitor health, and drive product adoption to maximize value.

In this hybrid role, you will collaborate with sales, product, and support teams, conduct regular business reviews, identify upsell opportunities, and advocate for client needs to help retain and grow accounts.