Hybrid Customer Support & Dispatch Specialist

Canon USA; Burlington (NJ); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Swag! Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. seeks a dedicated Call Taker to ensure all service calls are answered and entered accurately, while providing outstanding service to internal and external customers.

Strong verbal and written communication and attention to detail are essential. The role offers a hybrid schedule with three days in the office each week and the remainder remote, requiring flexibility for short-notice shifts.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Strong verbal and written communication skills.
• Proficient in MS Office, strong attention to detail, organized and able to multitask.
• Successful completion of Call Taker New-Hire training and introductory period.
• Must be able to work wide variety of work shift/schedules with short notice.

Responsibilities

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.

Skills

Verbal & written communication

MS Office proficiency

Attention to detail

Multitasking

Call Taker training completed

Education

HS Diploma or GED

Job description

Canon U.S.A., Inc. seeks a dedicated Call Taker to ensure all service calls are answered and entered accurately, while providing outstanding service to internal and external customers.

Strong verbal and written communication and attention to detail are essential. The role offers a hybrid schedule with three days in the office each week and the remainder remote, requiring flexibility for short-notice shifts.