Customer Communications Representative I-PT

Canon U.S.A., Inc.; Itasca (IL); On-site; USD 23,694 - 30,086; Part time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and official merch

401(k) savings plan and more benefits

Job summary

Canon Solutions America in Itasca, Illinois is seeking a talented individual for a customer service role. This position involves answering service calls promptly and providing outstanding service to customers. You’ll need effective communication skills and proficiency in MS Office.

The role offers a part-time hybrid work schedule, meaning you would work onsite three days a week. Canon is dedicated to employee empowerment and offers a competitive compensation package along with additional perks such as employee discounts and referral bonuses.

Qualifications

• 1-2 years of related experience required.
• Successful completion of Call Taker New-Hire training.
• Must be able to work various shifts with short notice.

Responsibilities

• Ensure all service calls are answered promptly and accurately.
• Provide the best possible customer service to internal and external customers.
• Follow through on special customer needs in a timely manner.

Skills

Strong verbal communication

Attention to detail

Proficient in MS Office

Ability to multitask

Education

High school diploma, GED, or equivalent

Job description

About the Role

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.

Your Impact

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or email as needed.
• Provides follow through on any special customer needs in a timely manner.

About You: The Skills & Expertise You Bring

• HS diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficient in MS Office, strong attention to detail, organized and able to multitask.
• Successful completion of Call Taker New-Hire training and introductory period.
• Must be able to work wide variety of work shift/schedules with short notice.

We are providing the anticipated hourly salary range for this role: $17.20-21.84 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. Our employees have a strong work ethic, creativity, and a cooperative spirit. We are a phenomenal team working collaboratively toward common goals, driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world‑class team members, and impactful work?

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Competitive compensation package including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Hybrid – This position is part time and offers a hybrid work schedule requiring you to be in the office three company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).