Hybrid Customer Support Agent: Transit & CRM Specialist

Metropolitan Council; Minneapolis (MN); Hybrid; USD 34,000 - 51,000; Full time

Benefits offered by this job

Hybrid work option

Competitive benefits

Job summary

Metropolitan Council’s Metro Transit section seeks a Customer Support Agent I to respond to customer inquiries, resolve issues, and document interactions in CRM. The role supports fare payment, trip planning tools, and rapid problem solving to aid riders in the Twin Cities region.

Work hours include Monday–Friday 6:30 AM–8 PM and Saturday 8 AM–4:30 PM CT, with a hybrid telework option. Minnesota or Wisconsin residence required; six‑month eligibility list established.

Qualifications

• High School Diploma or GED is required.
• At least 3 years of customer service experience via phone, chat, text, email, or other channels.

Responsibilities

• Utilize CRM to address customer comments, concerns, and complaints.
• Develop expertise in CRM and fare payment technology to document customer details.
• Independently resolve most customer contacts and escalate when needed.
• Communicate clearly via verbal and written responses to customers.
• Use trip planning software to provide accurate, timely information.

Skills

Customer service

Communication

Problem solving

Data entry

Education

High School Diploma or GED

Tools

CRM system

Microsoft Office

Fare payment tech

Job description

Metropolitan Council’s Metro Transit section seeks a Customer Support Agent I to respond to customer inquiries, resolve issues, and document interactions in CRM. The role supports fare payment, trip planning tools, and rapid problem solving to aid riders in the Twin Cities region.

Work hours include Monday–Friday 6:30 AM–8 PM and Saturday 8 AM–4:30 PM CT, with a hybrid telework option. Minnesota or Wisconsin residence required; six‑month eligibility list established.