Metro Mobility Customer Service Expert

Beacon Mobility; Minneapolis (MN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Paid Holidays

2 Weeks of PTO

Medical, Dental, Vision, and Life

401K with company match

Employee Assistance Programs

And More!

Job summary

Transit Team, Inc. in Minnesota is seeking a Metro Mobility Demand Customer Service Representative to be the voice of our company in every interaction with clients. The role focuses on answering calls, booking ride requests, and explaining policies for the Metro Mobility program in the Twin Cities area.

On-site shifts are available, with pay at $18.25 per hour. Ideal candidates have strong communication and computer skills, a clean background, and familiarity with the Twin Cities metro area.

Qualifications

• Strong communication and computer skills.
• Prior customer service experience is a plus.
• Familiarity with the Twin Cities metro area preferred.

Responsibilities

• Answer customer phone calls.
• Book ride requests for customers.
• Cancel ride requests as needed.
• Provide ride ETA data and updates.
• Explain Metro Mobility policies to customers.

Skills

Communication skills

Computer skills

Customer service experience

Twin Cities familiarity

Job description

Transit Team, Inc. in Minnesota is seeking a Metro Mobility Demand Customer Service Representative to be the voice of our company in every interaction with clients. The role focuses on answering calls, booking ride requests, and explaining policies for the Metro Mobility program in the Twin Cities area.

On-site shifts are available, with pay at $18.25 per hour. Ideal candidates have strong communication and computer skills, a clean background, and familiarity with the Twin Cities metro area.