Hybrid Customer Success Specialist

Wheels, Inc.; Alpharetta (GA); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Benefits package

Job summary

Wheels, Inc. is seeking a Customer Support Specialist for the Alpharetta, GA area. This hybrid role supports clients and drivers, handling multi-channel inquiries and coordinating tasks with internal teams to ensure top-tier service and client satisfaction.

You will manage CRM entries, process vehicle-related requests, and contribute to maintaining high standards of accuracy and care in all interactions.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Minimum of 1 year of customer service experience in a high-volume environment.
• Salesforce experience preferred; Spanish language proficiency desired.

Responsibilities

• Communicate with a diverse portfolio of clients and drivers.
• Respond to client and driver inquiries across telephony, email, FleetView, and P2P.
• Enter and manage customer requests in CRM and internal systems.
• Process license and title requests, vehicle transportation, and related tasks.
• Escalate issues to the Supervisor and appropriate personnel as needed.

Skills

Verbal & written communication

MS Office

Time management

Problem solving

Independent work

Multi-priority management

Cross-functional teamwork

Attention to detail

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Fleetview

P2P

Job description

Wheels, Inc. is seeking a Customer Support Specialist for the Alpharetta, GA area. This hybrid role supports clients and drivers, handling multi-channel inquiries and coordinating tasks with internal teams to ensure top-tier service and client satisfaction.

You will manage CRM entries, process vehicle-related requests, and contribute to maintaining high standards of accuracy and care in all interactions.