Hybrid Customer Success Specialist for Tech Support Boston

Beacon Hill Staffing Group, LLC; Boston (MA); Hybrid; USD 26,000 - 37,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Customer Success Specialist to join our Boston team on a hybrid schedule. The role pays $23/hr and starts with two weeks onsite training, averaging 3 onsite days per week after that period.

The successful candidate will support dealer customers via phone, email, and chat, handle inquiries, troubleshoot issues, and collaborate with product and sales teams to drive customer satisfaction and retention.

Qualifications

• Bachelor's degree or 1-3 years of relevant experience.
• Professional customer support experience in a corporate environment.
• Excellent problem-solving abilities.
• Customer-focused mindset.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail.

Responsibilities

• Provide customer support via phone, email, and chat.
• Resolve customer, internal stakeholder, and vendor inquiries and issues.
• Escalate complex problems when necessary.
• Gather customer feedback and share insights with product and sales teams.
• Collaborate cross-functionally to identify solutions and communicate updates.
• Troubleshoot technical issues and deliver a positive customer experience.
• Support revenue growth and customer retention through effective problem resolution.

Skills

Strong written and verbal comms

Customer-focused mindset

Problem-solving abilities

Attention to detail

Education

Bachelor's degree or 1-3 years of relevant experience

Job description

Beacon Hill Staffing Group, LLC is seeking a Customer Success Specialist to join our Boston team on a hybrid schedule. The role pays $23/hr and starts with two weeks onsite training, averaging 3 onsite days per week after that period.

The successful candidate will support dealer customers via phone, email, and chat, handle inquiries, troubleshoot issues, and collaborate with product and sales teams to drive customer satisfaction and retention.