Hybrid Customer Success Specialist - Building Products

Cornerstone Building Brands; Marion (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training and professional development

Job summary

Cornerstone Building Brands is seeking a Customer Success Representative to support customers in our windows and doors business unit. The role is hybrid, requiring two days in the office (Tuesday and Wednesday) each week at a plant location.

You will handle direct customer support, account management, and provide accurate information on pricing and product updates while coordinating with sales and operations to ensure a premier customer experience.

Qualifications

• High School Diploma or equivalent required; bachelor’s degree is a plus.
• 1–2 years of direct customer and consumer support experience.
• Understanding of the building products industry and sales channels.
• Proficient in telecom software and Microsoft Office (Word, Excel, PowerPoint) and CRM.

Responsibilities

• Provide product and service assistance to direct customers and consumers.
• Resolve issues to ensure a high-quality customer experience.
• Account management: inform leadership of pertinent activities related to each customer account.
• Monitor orders and intervene to ensure smooth processing and maximum customer satisfaction.
• Provide accurate pricing, product updates, and changes; encourage portal use.
• Offer technical product information and connect to divisional personnel for complex inquiries.
• Collaborate with sales and operations to ensure premier customer experience.
• Escalate issues to Team Leads when appropriate.
• Assist with CSR training, onboarding, and training on configurators/portals.

Skills

Customer service experience

Communication skills

Collaboration

Education

High School Diploma or equivalent

Bachelor's degree is a plus

Tools

CRM

Microsoft Office

Telecom software

Job description

Cornerstone Building Brands is seeking a Customer Success Representative to support customers in our windows and doors business unit. The role is hybrid, requiring two days in the office (Tuesday and Wednesday) each week at a plant location.

You will handle direct customer support, account management, and provide accurate information on pricing and product updates while coordinating with sales and operations to ensure a premier customer experience.