Hybrid Customer Success Pro — Digital Strategy & Advocacy

Unearth; Washington (District of Columbia); Hybrid; USD 55,000 - 89,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision

401k matching

Disability insurance

Paid time off

Cell phone reimbursement

Professional development budget

Parental leave

Job summary

Atlas is seeking a Customer Success Specialist for a hybrid role in Washington, DC. The position focuses on delivering exceptional support to campaigns, with a blend of customer service, digital strategy, and project management.

You will engage in troubleshooting, onboarding, and guiding customers through Atlas features while collaborating with a team of digital public affairs professionals. This role emphasizes organization, communication, and ongoing relationship growth.

Qualifications

• Strong written and verbal communication skills, with a focus on professionalism and problem-solving.
• 3-5 years of experience in customer success, account management, or customer-facing roles.
• Foundational knowledge of digital media buying and audience targeting.
• Highly organized, detail-oriented, and able to manage multiple requests efficiently.
• Passion for public affairs, advocacy, and digital strategy.

Responsibilities

• Respond to customer inquiries, troubleshoot issues, and ensure a seamless experience using Atlas.
• Support customers in understanding targeting and optimization strategies, while staying current on Atlas capabilities and digital media trends.
• Track and manage inbound requests, maintain organized records in CRM, and ensure timely follow-ups.
• Follow established workflows, document feedback, and recommend updates to improve customer experience.
• Help reinforce Atlas’s value in every interaction and identify risks and growth opportunities.

Skills

Communication

Problem-solving

Attention to detail

Digital strategy

Public affairs interest

Job description

Atlas is seeking a Customer Success Specialist for a hybrid role in Washington, DC. The position focuses on delivering exceptional support to campaigns, with a blend of customer service, digital strategy, and project management.

You will engage in troubleshooting, onboarding, and guiding customers through Atlas features while collaborating with a team of digital public affairs professionals. This role emphasizes organization, communication, and ongoing relationship growth.