Atlas Customer Success Specialist

Unearth; Washington (District of Columbia); Hybrid; USD 55,000 - 89,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision

401k matching

Disability insurance

Paid time off

Cell phone reimbursement

Professional development budget

Parental leave

Job summary

Atlas is seeking a Customer Success Specialist for a hybrid role in Washington, DC. The position focuses on delivering exceptional support to campaigns, with a blend of customer service, digital strategy, and project management.

You will engage in troubleshooting, onboarding, and guiding customers through Atlas features while collaborating with a team of digital public affairs professionals. This role emphasizes organization, communication, and ongoing relationship growth.

Qualifications

• Strong written and verbal communication skills, with a focus on professionalism and problem-solving.
• 3-5 years of experience in customer success, account management, or customer-facing roles.
• Foundational knowledge of digital media buying and audience targeting.
• Highly organized, detail-oriented, and able to manage multiple requests efficiently.
• Passion for public affairs, advocacy, and digital strategy.

Responsibilities

• Respond to customer inquiries, troubleshoot issues, and ensure a seamless experience using Atlas.
• Support customers in understanding targeting and optimization strategies, while staying current on Atlas capabilities and digital media trends.
• Track and manage inbound requests, maintain organized records in CRM, and ensure timely follow-ups.
• Follow established workflows, document feedback, and recommend updates to improve customer experience.
• Help reinforce Atlas’s value in every interaction and identify risks and growth opportunities.

Skills

Communication

Problem-solving

Attention to detail

Digital strategy

Public affairs interest

Job description

Atlas Customer Success Specialist - D.C. Located

The Customer Success Specialist (CSS) is responsible for delivering exceptional customer support to help advocacy and public affairs campaigns succeed with Atlas Influence Targeting. You have strong attention to detail, a knack for problem-solving, and a passion for digital tools that drive impact.

Who You Are:

An early-career professional who’s curious, solutions-oriented, and excited to grow in the world of digital strategy & customer service. You’re organized, tech-savvy, and enjoy helping people navigate complex tools—all while contributing to a mission-driven team

This is a hybrid position. You will work from our D.C. office 3 days per week. Enjoy weekly team lunches and collaboration with a team of savvy digital public affairs professionals.

Expectations & Core Activities

• Customer Support: Respond to customer inquiries, troubleshoot issues, and ensure a seamless experience using Atlas.
• Digital Media Buying: Support customers in understanding targeting and optimization strategies, while staying current on Atlas capabilities and digital media trends.
• Project Management: Track and manage inbound requests, maintain organized records in CRM, and ensure timely follow-ups.
• Process Improvement: Follow established workflows, document feedback, and recommend updates to improve customer experience.
• Customer Retention: Help reinforce Atlas’s value in every interaction and support the team in identifying risks and growth opportunities.

Desired Experience & Skills

• 3-5 years of experience in customer success, account management, or customer-facing roles.
• Strong written and verbal communication skills, with a focus on professionalism and problem-solving.
• Exceptional communication skills—written, verbal, and presentation.
• Foundational knowledge of digital media buying and audience targeting.
• Highly organized, detail-oriented, and able to manage multiple requests efficiently.
• Passion for public affairs, advocacy, and digital strategy.

Featured Benefits

• Compensation: $55,000 – $89,000 per year, commensurate with experience.
• Employer-sponsored premium healthcare, dental and vision plans for employee, spouse, and dependents with optional buy-ups
• 401k retirement plan with dollar-for-dollar employer matching up to 3% of base salary; and 50% employer match on deferrals between 3% and 5% of compensation
• Employer-paid group disability and life insurance
• Paid time off: Your birthday, 9 holidays, 15 vacation days, and 10 sick days per year
• Cell phone reimbursement of $75 per month, paid quarterly
• $1,000 annual professional development budget for approved trainings, memberships, events, and resources
• Paid parental leave based on tenure, starting with 12 weeks unpaid available immediately and increasing incrementally to 12 weeks of 100% net income after 4 years

The Real Deal

We’re a small, rapidly growing shop. Startup culture – we move fast, and we are versatile. It’s difficult work, and it’s not for everyone. Every team member balances multiple projects; in return, we offer dramatic professional growth.

Atlas is a customer service organization that works on campaigns which means the hours can occasionally require work in the early mornings, evenings, and weekends.