Hybrid Customer Success Enablement Architect

Change.org, PBC; Minneapolis (MN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Change.org, PBC is seeking a Customer Success Enablement Specialist who will support workforce readiness for the Customer Success organization through impactful enablement programs tailored to customer needs. The role is hybrid, requiring 3 days in the Midtown Manhattan, NYC office each week.

Responsibilities include designing onboarding programs, developing adoption materials, and facilitating engaging learning experiences. Ideal candidates will have experience in customer success onboarding and training development, and possess strong coaching skills to enhance team performance.

Qualifications

• Ability to partner with leadership to identify training needs.
• Experience in designing onboarding programs.
• Strong skills in developing training materials.

Responsibilities

• Design onboarding and ramp programs.
• Develop enablement materials for product adoption.
• Facilitate training sessions and ensure knowledge retention.

Skills

Customer Success Onboarding

Product Adoption

Coaching skills

Learning Experience Design

Job description

Change.org, PBC is seeking a Customer Success Enablement Specialist who will support workforce readiness for the Customer Success organization through impactful enablement programs tailored to customer needs. The role is hybrid, requiring 3 days in the Midtown Manhattan, NYC office each week.

Responsibilities include designing onboarding programs, developing adoption materials, and facilitating engaging learning experiences. Ideal candidates will have experience in customer success onboarding and training development, and possess strong coaching skills to enhance team performance.