Hybrid Customer Success Specialist – Onboarding & Support

Customchannels; United States; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible-time-off policy

12 company holidays

Company health insurance fully covered

$1,500 annual HSA contribution

401(k) or IRA retirement plan

Job summary

Custom Channels is seeking a Customer Success Associate to join a small team and drive onboarding, support, and retention for our B2B music platform. The hybrid role requires hands-on CRM experience (HubSpot) and the ability to troubleshoot internet-connected audio devices while delivering exceptional customer service.

You will collaborate with sales, product, and engineering to improve onboarding materials, monitor account health, and resolve issues quickly, reporting to the Senior Customer

Qualifications

• Bachelor's degree in business, communications, or related field.
• Minimum of 2 years in customer service, operations, or technical support for B2B software/hardware.
• Strong written and verbal communication; detail-oriented and self-starter.
• Familiar with support queuing systems and HubSpot or similar CRM.

Responsibilities

• Onboard and rollout new and expanding customers; manage billing and product issues.
• Monitor account health; escalate at-risk accounts and renewal concerns.
• Serve as daily contact for product, support, and how-to questions.
• Collaborate with product and engineering to share feedback and drive improvements.

Skills

Excellent written and verbal comms

Self-starter & process oriented

Support queuing systems

Tier 1 technical support for internet‑

HubSpot CRM proficiency

Education

Bachelor's degree in Business/Communications or related field

Tools

HubSpot

CRM software

Job description

Custom Channels is seeking a Customer Success Associate to join a small team and drive onboarding, support, and retention for our B2B music platform. The hybrid role requires hands-on CRM experience (HubSpot) and the ability to troubleshoot internet-connected audio devices while delivering exceptional customer service.

You will collaborate with sales, product, and engineering to improve onboarding materials, monitor account health, and resolve issues quickly, reporting to the Senior Customer