Hybrid Customer Solutions Specialist

Career Opportunities at Merz; Raleigh (NC); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Merz is seeking a Customer Solutions Agent in Raleigh, NC for hybrid work (3 days in office, 2 days remote). You will handle inbound calls, process orders, and manage inquiries with a focus on timely, accurate service.

The role requires 1–2 years in customer service, strong communication, and ability to navigate CRM and ERP systems to support customers and promote programs. Equal opportunity employer.

Qualifications

• High School diploma or equivalent.
• 1–2 years of experience in customer service.
• Bachelor's degree preferred.

Responsibilities

• Handle inbound customer calls and inquiries.
• Process orders and respond to status inquiries via Service Cloud.
• Maintain accurate documentation of interactions and orders.

Skills

Customer service

Communication skills

Problem solving

Listening

Multi-tasking

Education

Bachelor's degree

Tools

SAP

Salesforce Service Cloud

NICE inContact

Job description

Merz is seeking a Customer Solutions Agent in Raleigh, NC for hybrid work (3 days in office, 2 days remote). You will handle inbound calls, process orders, and manage inquiries with a focus on timely, accurate service.

The role requires 1–2 years in customer service, strong communication, and ability to navigate CRM and ERP systems to support customers and promote programs. Equal opportunity employer.