Customer Care Advocate - Hybrid (Durham)

LCI Brand; Durham (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Job summary

LCI is seeking a dedicated Customer Service Representative to support daily operations in a hybrid role based in Durham, NC. You will handle orders, process credits, respond to inquiries, and maintain records with a focus on accuracy and confidentiality.

The role requires 2 years in customer service, proficiency with Windows 10, Chrome, and Excel, and excellent written and verbal communication. Hybrid schedule, Monday–Friday, with a strong emphasis on customer satisfaction and teamwork.

Qualifications

• High School graduate with customer service training or one-year related experience.
• Two years of customer service or related experience.
• Proficiency with Windows 10 and Chrome; basic computer skills.
• Able to multitask and use multiple programs simultaneously.
• Excellent interpersonal and written communication skills.
• Strong proficiency in Microsoft Office, especially Excel.
• Customer-focused with active listening, critical thinking and problem-solving.
• Good time management and prioritization skills.
• Experience with assistive tech (JAWS/ZoomText) if applicable.

Responsibilities

• Provide excellent customer service to customers and partners.
• Help department meet customer service goals and SLAs.
• Process incoming orders for the department.
• Track and issue credits for customer returns.
• Respond to emails and calls professionally.
• Maintain accurate records of customer interactions.
• Use reference materials to resolve inquiries.
• Assist the team with projects.
• Maintain confidentiality of information.
• Perform other duties as assigned by Manager or Supervisor.

Skills

Customer service experience

Excellent communication

Multitasking ability

Strong problem solving

Reading comprehension

Education

High school diploma

Tools

Windows 10

Chrome browser

Microsoft Office (Excel)

Job description

LCI is seeking a dedicated Customer Service Representative to support daily operations in a hybrid role based in Durham, NC. You will handle orders, process credits, respond to inquiries, and maintain records with a focus on accuracy and confidentiality.

The role requires 2 years in customer service, proficiency with Windows 10, Chrome, and Excel, and excellent written and verbal communication. Hybrid schedule, Monday–Friday, with a strong emphasis on customer satisfaction and teamwork.