CRM-Savvy Remote Customer Experience Specialist (Hybrid)

NextPlay Jobs; Rosemont (IL); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Equipment and systems provided

Job summary

NextPlay Jobs is seeking a Customer Service Specialist to support members in a fast-paced, service-focused environment across phone, email, and chat channels. This role emphasizes empathy, accuracy, and professional communication while handling inquiries in Zendesk/Salesforce environments.

The position offers a hybrid work arrangement with onboarding requiring some in-office time, and a 35-hour week. Prior experience in ticketing systems and a service-first mindset will help you thrive in this

Qualifications

• Associate’s degree or equivalent experience preferred.
• 1+ year of customer service, support, call center, or member services experience
• Experience using Zendesk, Salesforce, or similar CRM/ticketing systems preferred
• Insurance, association, or membership-based industry experience is a plus

Responsibilities

• Serve as a primary contact for customers via phone, email, and live chat.
• Respond to questions related to accounts, renewals, payments, and services
• Deliver timely, accurate, and professional support
• Build positive relationships through a customer-first approach
• Troubleshoot issues and escalate complex cases when needed
• Maintain detailed documentation of customer interactions and case resolutions

Skills

Customer service

CRM usage

Education

Associate degree or equivalent

Tools

Zendesk

Salesforce

Job description

NextPlay Jobs is seeking a Customer Service Specialist to support members in a fast-paced, service-focused environment across phone, email, and chat channels. This role emphasizes empathy, accuracy, and professional communication while handling inquiries in Zendesk/Salesforce environments.

The position offers a hybrid work arrangement with onboarding requiring some in-office time, and a 35-hour week. Prior experience in ticketing systems and a service-first mindset will help you thrive in this