Hybrid Parts & Service Specialist – Order Management

Veritiv; Fairfield (OH); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Veritiv is seeking a Parts and Services Specialist for a hybrid role out of our Fairfield office. You will manage parts orders and technician work orders, ensuring timely responses and premium customer service in a fast-paced environment.

The role requires 5-10 years of related experience, a Bachelor's degree preferred, and strong collaboration with credit, AP, and other customer service teams. Excellent communication and data-entry skills are essential.

Qualifications

• Advanced customer service skills.
• Knowledge of packaging service industry is strongly preferred.
• Excellent computer skills; Astea knowledge is beneficial.

Responsibilities

• Field assigned phone and email responses for regional customers from 8am – 5pm local time zone.
• Process PO’s and SO’s sent through integration in Veritiv database to vendors, including order confirmations to customers, sales and technicians.
• Maintain order lookup data within ASTEA and other systems as needed
• Train on quoting in ASTEA to learn products, vendors, customers, and processes.
• Support order management data tracking systems as directed (ETA’s, tracking info, POD’s, etc.)
• Collaborate with other teams within the organization; including credit, AP, and other customer service teams to ensure timely responses on APD’s and invoicing
• Process customer billings in a timely fashion upon completion of parts orders or service work performed.
• Meet regional performance metrics to ensure 24hr response time on PO’s and other inquiries
• Use vendor provided information and order management reports to ensure proactive customer service on all orders, especially next day air.

Skills

Customer service

Professionalism

Communication

Teamwork

Education

Bachelor's Degree Preferred

Tools

Astea

Job description

Veritiv is seeking a Parts and Services Specialist for a hybrid role out of our Fairfield office. You will manage parts orders and technician work orders, ensuring timely responses and premium customer service in a fast-paced environment.

The role requires 5-10 years of related experience, a Bachelor's degree preferred, and strong collaboration with credit, AP, and other customer service teams. Excellent communication and data-entry skills are essential.