Customer Solutions Professional

Veritiv Corp; Fairfield (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Paid time off

Job summary

Veritiv Corp in Fairfield, OH is seeking a Customer Solutions Professional to foster loyalty by handling orders, addressing inquiries, and tailoring services to meet customer needs. This hybrid role is based out of our Fairfield office.

You will work cross-functionally with Sales, Supply Chain, Operations and Finance, maintain Salesforce customer data, and support training for new hires. A Bachelor's degree and 3-5 years of related experience are preferred; Salesforce experience is advantageous.

Qualifications

• 3–5 years of related customer solutions or order management experience.
• Strong communication and interpersonal skills with internal and external stakeholders.
• Familiarity with CRM systems, especially Salesforce, is preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating and meeting evolving needs.
• Maintain strict adherence to order entry protocols.
• Build relationships across Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Other related duties and responsibilities as required.

Skills

Customer service

CRM Salesforce

Communication

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

Salesforce CRM

MS Office

Job description

HYBRID ROLE BASED OUT OF OUR FAIRFIELD OFFICE

Job Purpose:

Our Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.

Job Responsibilities:

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems and processes adeptly to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating and meeting their evolving needs.
• Maintain strict adherence to order entry protocols.
• Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Other related duties and responsibilities as required or assigned.

Additional Responsibilities & Qualifications:

• Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight.
• Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences.
• Exhibit advanced computer and technical skills necessary for efficient job performance.
• Employ sound judgment and make informed decisions independently.
• Handle customer issues with professionalism and decisiveness.
• Prior industry experience is advantageous.
• Perform other related duties and responsibilities as required or assigned.

Work Experience:

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experience with Salesforce.com or other CRM is preferred.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).

Education:

• Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.
• 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more!

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn. Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we’re helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.