Customer Solutions Professional

Veritiv; Fairfield (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid time off

Tuition reimbursement

Employee assistance program

Professional development opportunities

Job summary

Veritiv seeks a Customer Solutions Professional in Fairfield, OH, offering a hybrid role out of our Fairfield office. You will handle orders, address inquiries and concerns, and customize services to proactively meet each customer’s needs while collaborating with Sales, Supply Chain, and Finance.

The ideal candidate has 3–5 years of customer service experience, strong communication skills, and proficiency with Salesforce and MS Office. A Bachelor’s degree is preferred.

Qualifications

• 3–5 years of related customer service experience.
• Excellent verbal and written communication skills.
• Experience with Salesforce.com or other CRM is preferred.
• Basic experience with office/operational systems.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating evolving needs.
• Maintain order entry protocols and keep Salesforce details current.
• Collaborate with Sales, Supply Chain, Operations, Finance and more.
• Contribute to training and development of new hires.

Skills

Customer service

Communication skills

MS Office

Prioritization

CRM experience

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office Suite

Job description

HYBRID ROLE BASED OUT OF OUR FAIRFIELD OFFICE

Job Purpose

Our Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.

Job Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems and processes adeptly to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating and meeting their evolving needs.
• Maintain strict adherence to order entry protocols.
• Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Other related duties and responsibilities as required or assigned.

Additional Responsibilities & Qualifications

• Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight.
• Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences.
• Exhibit advanced computer and technical skills necessary for efficient job performance.
• Employ sound judgment and make informed decisions independently.
• Handle customer issues with professionalism and decisiveness.
• Prior industry experience is advantageous.
• Perform other related duties and responsibilities as required or assigned.

Work Experience

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experience with Salesforce.com or other CRM is preferred.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).

Education

• Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.