Customer Solutions Professional

Veritiv Corporation; Downey (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Veritiv Corporation in Downey, CA, is seeking a Customer Solutions Professional for a hybrid role. You will handle orders, address inquiries and concerns with professionalism, and customize services to meet customer needs.

You will communicate with diverse stakeholders and maintain Salesforce records. The role requires 3–5 years of related experience, a Bachelor's degree preferred, and strong verbal and written communication skills.

Qualifications

• Bachelor's degree preferred.
• 3–5 years of related experience.
• Experience with Salesforce.com or other CRM preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address pricing, billing, credits, payments, and shipping issues.
• Navigate company systems to independently resolve concerns.
• Provide proactive service to ensure high customer satisfaction.
• Build and nurture relationships across Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.

Skills

Customer service

Verbal communication

Written communication

People skills

Diplomacy

Salesforce CRM

Microsoft Office

Decision making

Education

Bachelor's Degree Preferred

Tools

Salesforce

Microsoft Office

Job description

HYBRID ROLE BASED OUT OF OUR DOWNEY OFFICE

Job Purpose:

Our Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.

Job Responsibilities:

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigating company systems and processes adeptly to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating and meeting their evolving needs.
• Maintain strict adherence to order entry protocols.
• Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Other related duties and responsibilities as required or assigned.

Additional Responsibilities & Qualifications:

• Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight.
• Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences.
• Exhibit advanced computer and technical skills necessary for efficient job performance.
• Employ sound judgment and make informed decisions independently.
• Handle customer issues with professionalism and decisiveness.
• Prior industry experience is advantageous.
• Perform other related duties and responsibilities as required or assigned.

Work Experience:

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experience with Salesforce.com or other CRM is preferred.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).

Education:

• Bachelor's Degree Preferred

What We Offer:

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn. Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we’re helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

What We Offer

• Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.