Hybrid Customer Solutions Pro - Growth & Benefits

Veritiv Corporation; Carrollton (TX); Hybrid; USD 43,000 - 66,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Paid time off

Parental bonding time

Tuition reimbursement

Profit-sharing program

Job summary

Veritiv Corporation is seeking a Customer Solutions Professional in Carrollton, TX, hybrid role out of the Carrollton office. You will handle inquiries, resolve pricing/billing issues, and coordinate across Sales, Supply Chain and Finance to ensure customer satisfaction.

Requires 3–5 years of related experience with CRM (Salesforce) and strong communication skills. Bachelor's degree preferred; proficiency in Microsoft Office is expected.

Qualifications

• 3-5 years of related job experience.
• Excellent verbal and written communication skills.
• Experience with Salesforce.com or other CRM is preferred.
• Proficient with Microsoft Office Suite.
• Bachelor's degree preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Maintain Salesforce account details and customer information.

Skills

Customer service

Written communication

CRM proficiency

Office suite

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Veritiv Corporation is seeking a Customer Solutions Professional in Carrollton, TX, hybrid role out of the Carrollton office. You will handle inquiries, resolve pricing/billing issues, and coordinate across Sales, Supply Chain and Finance to ensure customer satisfaction.

Requires 3–5 years of related experience with CRM (Salesforce) and strong communication skills. Bachelor's degree preferred; proficiency in Microsoft Office is expected.