CUSTOMER SOLUTIONS ACCOUNT MANAGER

Groupe SEB USA; Irvine (CA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Life insurance

Paid holidays

Employee discounts

Job summary

Groupe SEB USA invites you to join as a Customer Solutions Account Manager in Irvine, CA. You will serve as the bridge between customers and internal teams, ensuring accurate CRM data, proactive risk and opportunity analysis, and timely communication.

You’ll support quotes, proposals, and onboarding while building strong cross-functional relationships in a dynamic, hybrid work environment. The role emphasizes relationship building, efficient problem solving, and a focus on customer satisfaction

Qualifications

• High school diploma or equivalent; post-secondary preferred.
• 2-3 years' experience in sales operations or customer service.
• Proficient in professional English (reading, writing, speaking, listening).
• Strong relationship building with internal teams to drive results.
• Clear and professional communication with customers and internal stakeholders.
• Excellent organizational and time management skills.
• Willingness to learn product knowledge and sales processes.
• Ability to multitask and manage high-priority tasks in a fast-paced environment.
• Comfortable with ERP and CRM platforms.

Responsibilities

• Liaison between customers and outside sales.
• Maintain accurate sales data in the CRM system and identify pricing agreements.
• Analyze account activity and trends to identify risks or opportunities.
• Provide timely and professional communication to customers and internal teams.
• Collaborate with the sales team and develop familiarity with products to enhance support.
• Assist in preparing quotes, proposals, and supporting documentation for orders and projects.
• Support onboarding of new accounts by coordinating internal resources and ensuring accurate information.

Skills

Sales operations

Customer service

Professional English

ERP

CRM

Time management

Relationship building

Education

High school diploma

Tools

ERP

CRM

Job description

A Place Where People Matter.

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores.

You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet's, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.

Start your career journey with SEB Professional! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose:

The Customer Solutions Account Manager ensures seamless execution of sales activities which support business objectives. This role acts as a central point between customers and internal teams driving efficiency, enhancing the customer experience, and contributing to overall revenue and account success.

What You’ll Do:

• Liaison between customers and outside sales.
• Maintain accurate sales data in the CRM system to clearly identify sales status and customer pricing agreements.
• Analyze account activity and trends to proactively identify risks or opportunities.
• Provide timely and professional communication to customers and internal teams.
• Collaborate with the sales team and develop familiarity with products and offerings to enhance support.
• Assist in preparing quotes, proposals, and supporting documentation for customer orders and projects.
• Support the onboarding of new accounts by coordinating internal resources and ensuring all account information is accurately captured.

What You’ll Need:

• High school diploma or equivalent required; additional post-secondary education preferred.
• 2-3 years' experience in sales operations, customer service or related administrative/sales roles.
• Professional English - Reading, Writing, Speaking, and Listening
• Build strong working relationships with internal teams to remove barriers and drive results.
• Clearly and professionally communicate with customers and internal stakeholders, managing expectations effectively.
• Demonstrate strong organizational and time management skills.
• Learns product knowledge and sales processes over time to provide enhanced support and contribute to sales initiatives.
• Ability to address multiple high-priority tasks and escalations while maintaining attention to detail.
• Uses data and trends to anticipate risks, identify opportunities, and support strategic sales decisions.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Comfortable with ERP and CRM platforms.
• Proficient in using office equipment.

Physical Requirements:

• Ability to sit or stand for extended periods which working at computer.
• Frequent use of a computer and prolonged screen viewing.

What We Offer:

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
• 401(k) Retirement Plan with company match to help you plan
• CompanyPaid Life Insurance for added peace of mind
• 12 Paid Holidays to recharge and spend time with what matters most
• Additional Voluntary Benefits and Employee Discount Programs
• A Positive, Inclusive Work Culture that genuinely values worklife balance

Salary Range : $65,000 - $75,000

Overview:

• Type of employment: Full-time - Exempt
• Workplace type: Hybrid - Office: Irvine, CA.
• Travel: This position does not require regular travel, though occasional attendance at off-site company meetings may be necessary.

Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Please see "Know Your Rights: Workplace Discrimination is Illegal" Poster

• If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]
• Groupe SEB invites any applicant and/or employee to review the Company's written Affiantive Action Plan. This plan is available for inspection upon request by contacting [e-mail]

Additional Information:

• Duration (if applicable): Non Applicable
• Job Type: Permanent contract
• City: Irvine
• Company description:

  Join Groupe SEB and contribute to better living around the world!

  As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands - Tefal, Seb, Rowenta, Moulinex, Krups, and many more - present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites.

  Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment. We are firmly committed to fighting all forms of discrimination. If you have a disability, we are here to listen and adapt your recruitment journey.

• Schedule: Full-time
• Working place (LinkedIn): Hybrid
• Minimum annual compensation (individual bonuses included): 65000
• Maximum annual compensation (individual bonuses included): 75000