Hybrid Customer Solutions Expert

Veritiv; Downey (CA); Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Tuition reimbursement

Employee assistance

Job summary

Veritiv is seeking a Customer Solutions Professional in Downey, CA, offering a hybrid work arrangement. You will handle inquiries, process orders, resolve issues on pricing, billing, and shipping, and proactively tailor services to meet client needs.

The role requires 3–5 years of related experience, strong communication, and proficiency with Salesforce and Microsoft Office. This position emphasizes building cross-functional relationships and delivering exceptional customer service.

Qualifications

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Experience with Salesforce.com or other CRM is preferred.
• Excellent verbal, written, people, and diplomacy skills are required.
• Proficient with Microsoft Office Suite.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems and processes to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating and meeting evolving needs.
• Maintain strict adherence to order entry protocols.
• Build and nurture relationships across Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Other related duties and responsibilities as required or assigned.

Skills

Customer service

Salesforce

Microsoft Office

Communication

Education

Bachelor's Degree Preferred

Tools

Salesforce.com

Job description

Veritiv is seeking a Customer Solutions Professional in Downey, CA, offering a hybrid work arrangement. You will handle inquiries, process orders, resolve issues on pricing, billing, and shipping, and proactively tailor services to meet client needs.

The role requires 3–5 years of related experience, strong communication, and proficiency with Salesforce and Microsoft Office. This position emphasizes building cross-functional relationships and delivering exceptional customer service.