Hybrid Parts & Service Pro - Fast-Paced Customer Support

Veritiv Corporation; Fairfield (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Tuition reimbursement

Paid time off

Job summary

Veritiv Corporation is seeking a Parts and Services Specialist in a hybrid role out of our Fairfield office. The role focuses on managing parts orders and technician work orders in a fast-paced environment to meet time-sensitive customer needs and keep operations running smoothly.

Key duties include handling phone/email inquiries, processing POs/SOs, maintaining data in ASTEA, and training on quoting. Collaboration with credit, AP, and other teams is essential.

Qualifications

• Advanced customer service skills.
• Knowledge of packaging service industry is strongly preferred.
• Excellent computer skills, knowledge of Astea is beneficial.

Responsibilities

• Field assigned phone and email responses for regional customers from 8am – 5pm local time zone.
• Process PO’s and SO’s sent through integration in Veritiv database to vendors, including order confirmations to customers, sales and technicians.
• Maintain order lookup data within ASTEA and other systems as needed
• Train on quoting in ASTEA to learn products, vendors, customers, and processes.
• Support order management data tracking systems as directed (ETA’s, tracking info, POD’s, etc.)
• Collaborate with other teams within the organization; including credit, AP, and other customer service teams to ensure timely responses on APD’s and invoicing
• Process customer billings in a timely fashion upon completion of parts orders or service work performed.
• Meet regional performance metrics to ensure 24hr response time on PO’s and other inquiries
• Use vendor provided information and order management reports to ensure proactive customer service on all orders, especially next day air.

Education

Bachelor's Degree Preferred

Tools

Astea

Job description

Veritiv Corporation is seeking a Parts and Services Specialist in a hybrid role out of our Fairfield office. The role focuses on managing parts orders and technician work orders in a fast-paced environment to meet time-sensitive customer needs and keep operations running smoothly.

Key duties include handling phone/email inquiries, processing POs/SOs, maintaining data in ASTEA, and training on quoting. Collaboration with credit, AP, and other teams is essential.