Hybrid Customer Service Specialist - Tucson

Citigroup Inc.; Tucson (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage on day 1

401(k) with company matching

Tuition reimbursement

Paid time off & holidays

Wellness programs

Job summary

Citi in Tucson, AZ is hiring a Customer Service Specialist for a January start, with on-site training and a Home Office Program after training. The role offers full-time work with salary range $41,600.00–$53,600.00 and comprehensive benefits. Interviews begin mid-to-late November; applications are encouraged with an attached resume.

The position emphasizes client-first resolutions, product knowledge, and compliance, supporting a meaningful career at a global financial leader.

Qualifications

• 1–3 years of experience in a customer-facing or service-oriented role.
• Proficient in Microsoft Office and Windows; able to multitask across systems.
• Clear and confident communicator, with professional written and verbal skills.
• Strong active listening skills with sound judgment.
• High School diploma or GED is required.

Responsibilities

• Serve as primary point of contact for clients, resolving inquiries across channels.
• Navigate multiple systems to address account inquiries and complete tasks.
• Maintain knowledge of Citi products to provide informed support.
• Identify risks and determine solutions that protect the business.
• Uphold compliance and regulatory requirements in every interaction.
• Deliver exceptional client experience with focus on first-call resolution.

Skills

Customer service

Microsoft Office

Data entry

Multitasking

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Citi in Tucson, AZ is hiring a Customer Service Specialist for a January start, with on-site training and a Home Office Program after training. The role offers full-time work with salary range $41,600.00–$53,600.00 and comprehensive benefits. Interviews begin mid-to-late November; applications are encouraged with an attached resume.

The position emphasizes client-first resolutions, product knowledge, and compliance, supporting a meaningful career at a global financial leader.