Customer Service Representative

System One; Cary (IL); Hybrid; USD 26,174 - 34,440; Full time

Job summary

System One is seeking a Customer Service Representative in Cary, IL for a contract role with a hybrid on-site and remote work model. The position requires at least 2 years in customer service, a high school diploma, and flexible hours to support business needs.

Strong communication and problem-solving skills are essential, and familiarity with SAP, Salesforce, and ERP systems is a plus. Responsibilities include handling sales-related inquiries, maintaining customer relations, addressing claims

Qualifications

• Minimum of 2 years of experience in customer service or related fields.
• High school diploma or equivalent.
• Ability to work flexible hours as needed to support business needs.
• Strong communication and problem-solving skills.
• Familiarity with SAP, Salesforce, and ERP systems is preferred but not required.
• Associates or Bachelor's Degree is a plus.

Responsibilities

• Provide customer services relating to sales, sales promotions, installations, and communications.
• Ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Develop improvement plans in response to customer surveys.
• Work within well-defined procedures, guidelines, and routines to support customer service functions.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Associates or Bachelor's Degree (preferred)

Tools

SAP

Salesforce

ERP systems

Job description

Job Title: Customer Service Representative
Location: Cary, IL
Type: Contract
Compensation: $22/hr
Work Model: Hybrid - onsite and remote
Hours: 9:30am - 6pm CST

Responsibilities

• Provide customer services relating to sales, sales promotions, installations, and communications.
• Ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Develop improvement plans in response to customer surveys.
• Work within well-defined procedures, guidelines, and routines to support customer service functions.

Requirements

• Minimum of 2 years of experience in customer service or related fields.
• High school diploma or equivalent.
• Ability to work flexible hours as needed to support business needs.
• Strong communication and problem-solving skills.
• Familiarity with SAP, Salesforce, and ERP systems is preferred but not required.
• Associates or Bachelor's Degree is a plus.

• System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.