Customer Service Representative

System One; Downers Grove (IL); Hybrid; USD 27,552 - 38,572; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

401(k) plan

Job summary

System One is seeking a Customer Service Representative in Downers Grove, IL for a contract-to-hire role. The position offers a hybrid work model (onsite and remote) with a 40-hour work week and compensation of $20.00–$28.00 per hour.

Responsibilities include handling customer inquiries, processing orders, expediting shipments, and serving as a liaison between customers and plant personnel to ensure timely delivery and high satisfaction.

Qualifications

• Minimum high school diploma; college degree preferred.
• 1–2 years customer service experience strongly preferred.
• Effective interpersonal skills with customers and employees.
• Strong organization, time management and problem-solving abilities.
• Experience with Microsoft Office, order entry software and email.
• Ability to handle difficult people and stressful situations.
• SAP experience is desirable.

Responsibilities

• Promote customer satisfaction by following company policies and procedures.
• Process customer requests promptly to provide excellent service.
• Familiarize with markets as they relate to customer service.
• Place customer orders by phone, email, or fax and arrange timely delivery.
• Expedite product shipments and report order status to customers and field sales.
• Act as liaison between customer and plant personnel to expedite orders and resolve inquiries.
• Encourage customers to place system orders for additional supplies.
• Achieve customer satisfaction through mastery of policies and procedures.

Skills

Interpersonal skills

Time management

Problem solving

Customer service

Email communication

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Order entry software

SAP

Job description

Job Title: Customer Service Representative
Location: Downers Grove, Illinois
Type: Contract to Hire
Compensation: $20.00 – $28.00
Work Model: Hybrid – onsite and remote
Hours: 40.0

Responsibilities

• Promote customer satisfaction in all aspects of Customer Service, following all company policies and procedures.
• Process all requests from customers in a timely manner so as to provide excellent service.
• Become familiar with markets as they relate to Customer Service.
• Place customer orders received by phone, e-mail, fax, mail; arrange for timely delivery.
• Arrange for and expedite product shipments.
• Report order status to customers and field sales.
• Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries, and resolve customer issues.
• Encourage customers to place system orders to include additional supplies.
• Achieve customer satisfaction by mastery of all customer service policies and procedures.

Requirements

• Minimum High school diploma; College degree preferred.
• 1-2 years Customer Service experience strongly preferred.
• Effective interpersonal skills including the ability to develop and maintain effective working relationships with customers and employees.
• Effective organization, time management skills, and effective problem-solving skills are required.
• Experience with Microsoft Office, order entry software and email.
• Ability to deal well with difficult people/stressful situations.
• SAP experience desired.

Benefits

Eligible employees health and welfare benefits coverage options include medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

Equal Opportunity Employer

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.