Hybrid Customer Service Specialist: Quotes & Orders

chadwellsupply; Phoenix (AZ); Hybrid; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

Life insurance

Disability

401K

Paid time off 104 hours

Gym access

Meal prep services

Employee discount

Career opportunities

Company recognition

Zusammenfassung

Chadwell Supply is seeking a Customer Service Representative to handle inbound calls, process quotes, orders and returns, and manage credit card authorizations. You will work closely with warehouse personnel and account managers to expedite escalated calls. A 40-hour week is guaranteed with hybrid options after training.

Prior experience with SalesPad, Excel, and Outlook is preferred. We value strong communication and data-entry skills, a financial mindset for profitable order fulfillment, and

Qualifikationen

• Be a minimum of 18 years of age.
• Be familiar with Microsoft Outlook, Excel and SalesPad.
• Be able to perform data entry and extract information on orders and accounts.
• Have strong process analysis and improvement skills.
• Have ability to multi-task with frequent interruptions.
• Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
• High School Diploma or equivalent education required; some college recommended.
• Average computer literacy and experience required.

Aufgaben

• Process stock orders, quotes, and returns accurately.
• Provide substitutes for items on backorder if requested.
• Process Credit Card Authorizations on open orders.
• Communicate with sales team, managers, and warehouse personnel to resolve conflicts.
• Answer the phone with a clear friendly tone.
• Read and obey notes on accounts pertaining to handling of our accounts.
• Acknowledge and answer all emails as they arrive.
• Participate in Lunch and Learns and other product knowledge opportunities.
• Remain logged into queues during business hours.

Kenntnisse

Data entry

Multi-tasking

Customer service

Communication

Financial aptitude

Problem solving

Team collaboration

Ausbildung

High School Diploma or equivalent

Some college recommended

Tools

SalesPad

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Chadwell Supply is seeking a Customer Service Representative to handle inbound calls, process quotes, orders and returns, and manage credit card authorizations. You will work closely with warehouse personnel and account managers to expedite escalated calls. A 40-hour week is guaranteed with hybrid options after training.

Prior experience with SalesPad, Excel, and Outlook is preferred. We value strong communication and data-entry skills, a financial mindset for profitable order fulfillment, and