Customer Service Representative

Chadwell Supply; Phoenix (AZ); Hybrid; USD 24,796; Full time

Benefits offered by this job

Competitive pay

Full benefits including medical, dental, and vision

401K and paid time off

Employee discount program

Long-term career opportunities

Job summary

A national supplier company based in Arizona is seeking a Customer Service Representative to join their team. The role offers competitive pay at $18/hour and requires proficiency in Microsoft Outlook and Excel. Responsibilities include processing orders, quotes, and handling customer inquiries. The ideal candidate should be a minimum of 18 years old, possess strong data entry skills, and have a high school diploma or equivalent. Join a family-owned business that offers hybrid opportunities and numerous benefits.

Qualifications

• Must be a minimum of 18 years of age.
• Strong process analysis and improvement skills are required.
• Average computer literacy and experience required.

Responsibilities

• Process stock orders, quotes, and returns accurately.
• Communicate directly with the sales team regarding conflicts.
• Answer inbound calls and provide excellent customer service.

Skills

Microsoft Outlook

Microsoft Excel

Data entry

Process analysis

Multi-tasking

Education

High School Diploma or equivalent

Some college recommended

Tools

SalesPad

Job description

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named theNational Apartment Association's 2025 Top Employer in the Supplier Category.

Benefits that drive themselves

• Competitive Pay of $18/ hour!
• Full Time, Monday-Friday, 9am-6pm(during Daylight Savings, the shift will be adjusted to 10am-7pm)
• Guaranteed 40 hours per week, hybrid opportunitiesavailable upon completion of training, andno weekends!
• We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals,complimentary gym access, meal prep services, andmuch more!
• Employee discount program!
• Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29Branches across the Country.
• Named Top Companies USA 2022, 2023, 2024 and 2025!

Overview

Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Customer ServiceRepresentative! The Customer Service Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.

What you will need

• Be a minimum of 18 years of age.
• Be familiar with the use of Microsoft Outlook, Excel and SalesPad.
• Be able to perform data entry in a computer and extract information on orders and accounts.
• Have strong process analysis and improvement skills.
• Have ability to multi-task with frequent interruptions.
• Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
• High School Diploma or equivalent education required; some college recommended.
• Average computer literacy and experience required.

How you will make an Impact

• Be able to process stock orders, quotes, and returns accurately.
• Work quickly to provide substitutes for items placed on backorder if requested.
• Be able to process Credit Card Authorizations on open orders.
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.
• Be able to answer the phone with a clear friendly tone.
• Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.
• Acknowledge and answer all emails as they arrive.
• Participate in Lunch and Learns and all other product knowledge opportunities.
• Remain logged into queues during business hours.