Hybrid Customer Service Specialist – Orders & Support

Bunzl Distribution NA; York (York County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Access to earned wages before payday

Pay card option

Benefits package

Job summary

Bunzl Distribution NA is seeking a Customer Service Representative to support local and regional grocery store and distributor customers. You will handle 50–100 daily orders in the AS400 system, address inquiries, and coordinate with internal teams to resolve issues.

The role is day shift, in our York, PA office, with some flexibility to work from home 1–2 days per month. A strong focus on customer satisfaction and relationship-building is essential.

Qualifications

• High School Diploma or GED is required.
• College degree preferred but not mandatory.

Responsibilities

• Handle inbound calls, emails and EDI tickets to determine actions.
• Process orders accurately and ensure timely delivery information.
• Provide pricing and delivery details and process orders.
• Coordinate with other departments to resolve inquiries.
• Liaise between customers and sales; assist with promotions and new orders.
• Follow up with customers regarding samples and order outcomes.
• Learn systems and assist with data entry and basic inventory tasks.

Skills

Customer service

Communication

MS Windows

Outlook

Excel

Problem-solving

Multi-tasking

Education

High School Diploma or GED

College degree preferred

Tools

AS400

EDI system

Job description

Bunzl Distribution NA is seeking a Customer Service Representative to support local and regional grocery store and distributor customers. You will handle 50–100 daily orders in the AS400 system, address inquiries, and coordinate with internal teams to resolve issues.

The role is day shift, in our York, PA office, with some flexibility to work from home 1–2 days per month. A strong focus on customer satisfaction and relationship-building is essential.