Customer Service Representative

Bunzl Distribution NA; York (York County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Access to earned wages before payday

Pay card option

Benefits package

Job summary

Bunzl Distribution NA is seeking a Customer Service Representative to support local and regional grocery store and distributor customers. You will handle 50–100 daily orders in the AS400 system, address inquiries, and coordinate with internal teams to resolve issues.

The role is day shift, in our York, PA office, with some flexibility to work from home 1–2 days per month. A strong focus on customer satisfaction and relationship-building is essential.

Qualifications

• High School Diploma or GED is required.
• College degree preferred but not mandatory.

Responsibilities

• Handle inbound calls, emails and EDI tickets to determine actions.
• Process orders accurately and ensure timely delivery information.
• Provide pricing and delivery details and process orders.
• Coordinate with other departments to resolve inquiries.
• Liaise between customers and sales; assist with promotions and new orders.
• Follow up with customers regarding samples and order outcomes.
• Learn systems and assist with data entry and basic inventory tasks.

Skills

Customer service

Communication

MS Windows

Outlook

Excel

Problem-solving

Multi-tasking

Education

High School Diploma or GED

College degree preferred

Tools

AS400

EDI system

Job description

As a Customer Service Representative, you are a key level of support for our local and regional grocery store, food processor and distributor customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (50-100 daily) via the AS400 system. In addition to order support, you will investigate customer order and delivery problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders.

This role will be day shift, M-F in our York, PA office. There may be some flexibility to work from home 1-2 days/month.

Responsibilities:

• Handle a variety of in-bound calls, emails and EDI tickets to determine the appropriate course of action
• Ensure delivery of excellent customer services through fast and accurate processing of orders
• Provide pricing and delivery information and processes orders
• Communicate and coordinate with other departments to resolve inquiries
• Serve as a liaison between customers and the sales department
• Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders
• Assist customers in the selection of products according to their needs/requirements
• Utilize computer systems to assist with pricing, availability and alternate product selection
• Receive orders and resolves pricing situations encountered during customer transactions using current sales policies
• Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents. Submit credit requests
• Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)
• Learn about our systems and help in data entry and some inventory control functions

Requirements:

• High School Diploma or GED
• College Degree preferred
• Minimum 3 years customer service experience preferred
• Excellent communication skills and proactive problem-solving abilities
• Multi-task oriented
• Customer centric attitude
• Strong user level computer skills in a MS Windows environment: Outlook, Excel, Power Point, Word & TEAMs
• Familiarity AS400 preferred

Get Paid When You Need It!

• Access to a portion of your earned wages before payday
• Convenient pay card option - no bank account required
• Take control of your finances with flexible pay access

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.
• Notice to all Philadelphia, PA Applicants: There will be a criminal background check conducted that will include an individualized assessment based on your specific record, job duties, and job requirements

Unlimited Potential… your career, our future.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities