Customer Service Representative

BUNZL; York (York County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Earned wage access

Pay card

Benefits package

Job summary

Bunzl is seeking a Customer Service Representative to be the main point of contact for our local and regional grocery store, food processor and distributor customers. You will answer inquiries, process orders (50–100 daily) in the AS400 system, and investigate issues to reach timely resolutions.

You will build strong relationships with internal teams and external stakeholders, coordinate pricing, delivery details, and promotions, and strive to deliver exceptional service from our York, PA office

Qualifications

• Minimum 3 years customer service experience preferred
• High school diploma or GED required; college degree preferred
• Excellent communication and proactive problem-solving abilities
• Strong Microsoft Office skills (Outlook, Excel, PowerPoint, Word, Teams)
• Familiarity with AS400 preferred

Responsibilities

• Handle inbound calls, emails and EDI tickets to determine action
• Ensure fast, accurate order processing for excellent service
• Provide pricing and delivery information and process orders
• Coordinate with other departments to resolve inquiries
• Serve as liaison between customers and sales
• Make outbound calls to update clients on promotions and new orders
• Assist customers in selecting products to meet needs
• Use systems to check pricing, availability and alternatives
• Enter orders and resolve pricing issues per sales policy
• Help resolve shipping discrepancies and obtain proof of deliveries
• Enter sample orders and follow up on performance
• Learn systems and assist with data entry and inventory control

Skills

Communication

Problem solving

Multitasking

Customer focus

MS Office

Education

High School Diploma

College degree preferred

Tools

AS400

MS Windows

Outlook

Excel

PowerPoint

Job description

Description

As a Customer Service Representative , you are a key level of support for our local and regional grocery store, food processor and distributor customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (50-100 daily) via the AS400 system. In addition to order support, you will investigate customer order and delivery problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders.

This role will be day shift, M-F in our York, PA office. There may be some flexibly to work from home 1-2 days/month.

Responsibilities:

• Handle a variety of in-bound calls, emails and EDI tickets to determine the appropriate course of action

• Ensure delivery of excellent customer services through fast and accurate processing of orders

• Provide pricing and delivery information and processes orders

• Communicate and coordinate with other departments to resolve inquiries

• Serve as a liaison between customers and the sales department

• Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders

• Assist customers in the selection of products according to their needs/requirements

• Utilize computer systems to assist with pricing, availability and alternate product selection

• Receive orders and resolves pricing situations encountered during customer transactions using current sales policies

• Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents. Submit credit requests

• Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)

• Learn about our systems and help in data entry and some inventory control functions

Requirements:

• High School Diploma or GED

• College Degree preferred

• Minimum 3 years customer service experience preferred

• Excellent communication skills and proactive problem-solving abilities

• Multi-task oriented

• Customer centric attitude

• Strong user level computer skills in a MS Windows environment: Outlook, Excel, Power Point, Word & TEAMs

• Familiarity AS400 preferred

Get Paid When You Need It!

• Access to a portion of your earned wages before payday

• Convenient pay card option - no bank account required

• Take control of your finances with flexible pay access

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days

• Paid Time Off - Vacation, Sick, Holidays and Personal Time

• 401K with generous company match

• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

• Notice to all Philadelphia, PA Applicants: There will be a criminal background check conducted that will include an individualized assessment based on your specific record, job duties, and job requirements

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.