Hybrid Customer Service Specialist – Order Management

The Nagler Group; Bedford (MA); Hybrid; USD 30,000 - 34,000; Full time

Job summary

The Nagler Group is seeking a customer-focused Customer Service Representative in Bedford, MA, with a hybrid schedule (3 days onsite, 2 days remote). The role involves handling orders, inquiries, and proactive support to ensure customer satisfaction in a fast-paced environment.

The ideal candidate has a recent degree or 6+ months in customer service or order management, strong communication, and proficiency with Excel and CRM systems.

Qualifications

• Bachelor's degree preferred; recent graduates encouraged to apply.
• 6+ months of customer service, order management, or related experience.
• Strong verbal and written communication skills.
• Excellent follow-up, organization, and attention to detail.
• Proficiency with Microsoft Office, including Excel.
• Experience with SAP, Salesforce, ERP, or CRM systems is a plus.
• B2B or international customer support experience preferred.

Responsibilities

• Enter and process customer orders daily with precise accuracy.
• Handle customer inquiries and provide timely updates on orders and services.
• Communicate with customers through phone, video calls, and email.
• Partner with Sales, Planning, Import/Export, International Operations, and other internal teams to resolve customer needs.
• Follow up on open items and ensure a high level of customer satisfaction.
• Maintain accurate customer and order information in SAP (transitioning to Salesforce).
• Identify and resolve order issues while providing a positive customer experience.

Skills

Communication

Organization

Attention to detail

Excel

SAP

Salesforce

ERP/CRM systems

B2B experience

Education

Bachelor's degree

Tools

SAP

Salesforce

ERP/CRM systems

Job description

The Nagler Group is seeking a customer-focused Customer Service Representative in Bedford, MA, with a hybrid schedule (3 days onsite, 2 days remote). The role involves handling orders, inquiries, and proactive support to ensure customer satisfaction in a fast-paced environment.

The ideal candidate has a recent degree or 6+ months in customer service or order management, strong communication, and proficiency with Excel and CRM systems.