Customer Service Representative

Pella Corporation; Parsippany-Troy Hills (NJ); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Holidays

Sick leave

401k match

Medical plan

Dental plan

Vision plan

HSA/FSAs

Life insurance

Disability insurance

EAP

Tuition reimbursement

Professional development

Hybrid work

Job summary

Pella Corporation in Parsippany, NJ is seeking a Customer Service Representative (CSR) to provide quality support to internal and external customers. The role handles inquiries via telephone, email, web service requests, fax, or in-person interactions, ensuring timely, accurate responses and a customer-focused approach.

This hybrid position reports to the Parsippany regional office Monday through Wednesday and offers remote work Thursday and Friday, with a Monday–Friday 8am–5pm schedule.

Qualifications

• Provide quality customer service to internal and external customers.
• Handle inquiries via phone, email, web service requests, fax, or in-person.
• Ensure timely, accurate, and efficient handling of requests.
• Maintain a customer-focused attitude.

Responsibilities

• Assist customers via multiple channels including phone, email, and in person.
• Process requests accurately and efficiently while maintaining quality.
• Attend to hybrid schedule in Parsippany office and remote days per policy.
• Support internal departments with customer service needs.

Skills

Customer service

Job description

The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a hybrid position reporting to the Parsippany regional office Monday - Wednesday and working from home Thursday - Friday. The work schedule is Monday - Friday 8am-5pm.

What Pella has to offer:

• Typical pay rate range is $22 - $26/hour. Actual pay rate is based on several factors including experience, and skill set.
• Paid Time Off, accrued 2 hours per week and do not expire
• 9 Paid Holidays
• 40 hours of paid sick/personal leave
• 401k plus 4% company match
• Medical, dental, and vision plan
• Health savings and flex spending plans
• Company paid life insurance
• Company paid short/long term disability insurance
• Employee Assistance Program
• Tuition reimbursement
• Professional development/growth opportunities