Hybrid CSR & Inside Sales Specialist (Printing)

Piworld; Springfield (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k) Employer Match

Job summary

Piworld in Springfield, NJ is seeking a Customer Service Representative who will split time between customer service/inside sales and facilitation, entering job specs and managing work orders from creation to delivery. You will maintain regular contact with active customers, provide updates, and support production schedules, with a schedule of 9:00am-6:00pm, Monday through Friday.

Salary range is $60,000-$80,000 per year.

Qualifications

• Previous experience in customer service, sales support, or inside sales within a high-volume, deadline-driven printing environment.
• Experience with digital printing or other areas of the printing industry is preferred.
• Ability to read, understand, and interpret job instructions and specifications.
• Exceptional attention to detail and commitment to accuracy.
• Strong written and verbal communication skills in English.

Responsibilities

• Enter job specifications for potential and existing work orders.
• Manage customer orders and track jobs from creation through production and final delivery.
• Perform daily and weekly inside sales activities, including 30–50 outbound phone calls per day.
• Receive and respond to customer phone calls, emails, and other correspondence in a timely and professional manner.
• Communicate with vendors regarding supplies, materials, and outsourced production needs.
• Monitor Work in Process (WIP) and other operational reports to maximize efficiency and maintain production schedules.
• Manage small “house” accounts and provide ongoing customer maintenance and support.

Skills

Customer service

Inside sales

Attention to detail

English communication

Job description

Piworld in Springfield, NJ is seeking a Customer Service Representative who will split time between customer service/inside sales and facilitation, entering job specs and managing work orders from creation to delivery. You will maintain regular contact with active customers, provide updates, and support production schedules, with a schedule of 9:00am-6:00pm, Monday through Friday.

Salary range is $60,000-$80,000 per year.