Hybrid Customer Service Specialist — Growth & Training

idahopowercompany; Boise (ID); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

401(k) employer match + Pension

Life insurance

Job summary

Idaho Power Company is hiring Customer Service Representatives in Boise for a hybrid role combining on-site training with remote work opportunities. The position focuses on delivering exceptional service, managing accounts, processing requests, and handling inquiries in a fast-paced environment.

Candidates should have 1 year in customer service, 2+ years in service settings, and proficiency with Excel/Office.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience required.
• 2+ years in a service-oriented environment preferred.
• Spanish bilingual preferred.

Responsibilities

• Handle a high volume of customer calls.
• Set up accounts and process movement requests.
• Resolve inquiries and respond to outages.
• Maintain accurate account records.
• Provide guidance to less experienced team members.

Skills

Customer service

Interpersonal communication

Typing

10-key

Basic math

Multi-tasking

Judgment

Composure

Phone system

Team guidance

Adaptability

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Microsoft Teams

OneNote

Job description

Idaho Power Company is hiring Customer Service Representatives in Boise for a hybrid role combining on-site training with remote work opportunities. The position focuses on delivering exceptional service, managing accounts, processing requests, and handling inquiries in a fast-paced environment.

Candidates should have 1 year in customer service, 2+ years in service settings, and proficiency with Excel/Office.