Entry Customer Service Representative

Idaho Power Company; Boise (ID); Hybrid; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

401k with employer match and pension

Life insurance

Job summary

Idaho Power Company is seeking a Customer Service Representative for our Boise Customer Service Center. You’ll join a fast-paced, friendly team with extensive training and growth opportunities, supporting customers through calls, account maintenance, and requests.

A hybrid work model is available after meeting qualifications, with on-site training in Boise. The role emphasizes strong multitasking, computer basics (Excel, Word, Outlook), and clear communication.

Qualifications

• High school diploma or GED.
• 1 year of experience in customer service OR 2 years in a service-oriented environment.
• Spanish bilingual preferred.

Responsibilities

• Handle a high volume of customer calls in a team-oriented setting.
• Set up accounts and process movement requests.
• Resolve inquiries and respond to outages, maintaining account records.

Job description

Application Deadline: 10/18/2026 at 11:59 pm Mountain Time # of Positions: 12 Job Type: Regular Job End Date: Exemption Status: Non-Exempt Pay Range: $22.07 - $26.58 Minimum Age Requirement:

Job Description

Join Our Team as a Customer Service Representative! Are you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We’re hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities.

Enjoy a Monday–Friday schedule (no weekends!) that varies from 7:30am – 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employer-match and a pension plan), life insurance and much more!

Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. Training will be held on-site in Boise, Idaho.

Customer Service Representatives deliver exceptional service in a team-oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.

Important Dates

We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position.

• The successful candidates will be expected to report to work on December 7th, to begin our comprehensive training program.
• The first round of interviews, which will last approximately 30 minutes, are scheduled for October 26th through October 30th.
• The second round of interviews, which will last approximately 45 minutes and will be conducted in-person, are scheduled for November 2nd through November 6th.
• The successful candidates will need to be in training from December 7th through January 29th, February 9th and 11th, March 5th, and March 8th through April 29th.

A Competitive Candidate Will Have

• Knowledge of: Personal computer applications related to customer service system operation and requirements; Standard office software including Excel, Word, and Outlook.
• Preferred: Microsoft Teams and OneNote.
• Skills in: Customer service; Interpersonal communication; Basic math, accounting, 10-key, and typing; Multi-tasking by listening, typing, and talking simultaneously.
• Ability to:
• Use good judgment in applying established guidelines to solve work problems.
• Maintain composure and deal effectively with a diverse customer base in stressful situations.
• Understand and carry out moderately complex written and oral instructions.
• Operate inbound or outbound phone system.
• Provide monitoring and guidance to less experienced members of the team.
• Deal effectively with customers and co-workers.
• Practice a flexible approach in working with team members to develop a successful team.
• Preferred: Adapt to the ever-changing customer service environment.

Minimum Requirements

• Education: High school diploma or GED.
• Experience: 1 year of experience in customer service OR 2 years in a service-oriented environment.
• Preferred: 2 or more years of customer service-related experience; 2 or more years in a call-center or high-volume service environment; Spanish bilingual.

Physical Requirements

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management.

Additional Requirements

Traditional schedules will include an eight-hour rotating schedule between the hours of 7:30am - 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.

Competencies

• Adaptability
• Collaborating
• Communication
• Continuous Learning
• Customer Focus
• Decision Making
• Planning and Organizing
• Work Standards

Equal Opportunity Employer

Idaho Power is an Equal Opportunity Employer We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws. Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

About Us

With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide safe, reliable, and affordable energy to customers in southern Idaho and eastern Oregon. Our nearly 2,200 employees serve more than 650,000 customers in a service area spanning an estimated 24,000 square miles. They live, work, and play in some of the most beautiful and rugged landscapes in the West. We’re working hard to keep our communities safe, connected, and thriving. We hope you’ll join us.

Contact Information

Phone: [phone]
Email: [e-mail]

Important Information

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