Hybrid Customer Service Specialist - Electronics Growth

Gosnaphop; Northbrook (IL); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Hybrid flexibility after training

Growing team environment

Supportive leadership

Modern office space

Team activities and employee engage-

Job summary

Addison Group is seeking a Customer Service Representative in Northbrook, IL to support a high-volume, product-based operation. You will focus on order management, customer communication, and internal coordination.

Training is hands-on and thorough, with the opportunity to grow within the organization as you master ERP systems and Microsoft Office workflows in a collaborative, leadership-supported environment.

Qualifications

• 6+ months of corporate full-cycle customer service experience.
• Background in a product-based business environment.
• High school diploma or equivalent.
• Experience with Microsoft Office and ERP systems.
• Strong communication and multitasking skills.
• Ability to learn new systems and processes quickly.

Responsibilities

• Enter, process, and track a high volume of customer orders.
• Handle inbound and outbound customer and sales partner calls.
• Resolve order issues, service inquiries, and delivery concerns.
• Communicate professionally via phone and email.
• Partner with internal teams to meet customer needs.
• Maintain account, pricing, and order data in internal systems.
• Support daily shipment coordination and order follow-ups.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

ERP systems

Microsoft Office

Job description

Addison Group is seeking a Customer Service Representative in Northbrook, IL to support a high-volume, product-based operation. You will focus on order management, customer communication, and internal coordination.

Training is hands-on and thorough, with the opportunity to grow within the organization as you master ERP systems and Microsoft Office workflows in a collaborative, leadership-supported environment.