Benefits & Enrollment Resolution Specialist (Hybrid)

Aon; Alpharetta (GA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) savings plan with employer contributions

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off including 12 holidays and 15 vacation days

Tuition assistance

Job summary

Aon is seeking a Resolution Analyst in Alpharetta, GA to handle benefit and enrollment related escalations. Responsibilities include assisting customers, managing incoming and outgoing calls, and ensuring documentation is handled accurately. Candidates should have at least 1 year of industry-specific experience, strong communication and analytical skills, and a customer service background. This position offers a hybrid work environment and a comprehensive benefits package, including a salary range of $40,000 to $45,000 annually.

Qualifications

• At least 1 year of industry-specific experience in debt cancellation/benefits area.
• Customer service experience required.
• Bilingual is preferred.
• Strong communication and listening skills are essential.
• Strong analytical and problem-solving skills necessary.

Responsibilities

• Answer incoming calls and make outbound customer service calls.
• Process escalated related transactions in a timely and accurate manner.
• Engage in active listening with the customer and document details of inquiries.

Skills

Industry-specific experience in debt cancellation/benefits area

Customer service experience

Strong communication and listening skills

Bilingual preferred

Strong analytical and problem-solving skills

Proficient in Microsoft Office Suite

Education

High School Diploma or GED

Associate/Bachelor degree preferred

Tools

Microsoft Office Suite

Job description

Aon is seeking a Resolution Analyst in Alpharetta, GA to handle benefit and enrollment related escalations. Responsibilities include assisting customers, managing incoming and outgoing calls, and ensuring documentation is handled accurately. Candidates should have at least 1 year of industry-specific experience, strong communication and analytical skills, and a customer service background. This position offers a hybrid work environment and a comprehensive benefits package, including a salary range of $40,000 to $45,000 annually.