Hybrid Benefits Analyst — Drive Client Coverage

Aon; Alpharetta (GA); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Global Wellbeing Days

401(k) plan

Employee stock purchase plan

Job summary

Aon is seeking a Benefit Analyst in Alpharetta, GA to adjudicate benefits for client debt cancellation programs and handle inquiries from customers and third parties. This role operates in a hybrid schedule with 3 days in the office and requires strong attention to processes and client requirements.

You will support benefit operations by reviewing documentation, managing calls, and maintaining high-quality customer service while meeting production standards.

Qualifications

• Minimum 1 year in debt cancellation/benefits or similar industry.
• Strong communication and listening skills.
• Ability to multi-task and manage time effectively.
• Writes clearly, concisely, and effectively.
• Committed to providing superior customer service.
• Ability to work independently and in a team environment.
• Proficient in Microsoft Office Suites.

Responsibilities

• Process benefit related transactions in a timely and accurate manner.
• Review and analyze what documentation is needed to process a benefit.
• Review daily follow-up status reports and prioritize and manage daily inventory to meet contractual service levels.
• Manage inbound calls in a timely manner.
• Identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and diffuse situations as needed.
• Ability to maneuver through various systems while engaging with the customer.
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.
• Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service.

Skills

Customer service

Communication

Analytical thinking

Microsoft Office

Time management

Education

Bachelor's degree or equivalent years of industry experience

Tools

Microsoft Office

Job description

Aon is seeking a Benefit Analyst in Alpharetta, GA to adjudicate benefits for client debt cancellation programs and handle inquiries from customers and third parties. This role operates in a hybrid schedule with 3 days in the office and requires strong attention to processes and client requirements.

You will support benefit operations by reviewing documentation, managing calls, and maintaining high-quality customer service while meeting production standards.