Customer Service Representative

Cornels Plumbing Heating & Air; Portland (OR); Hybrid; USD 26,174 - 34,440; Full time

Job summary

Cornels Plumbing Heating & Air in Portland, OR is seeking a dedicated Customer Service representative. Join our fast-paced and supportive team where you will respond to calls, maintain customer relationships, and handle service requests effectively.

This role requires 1–3 years of customer service experience and proficiency in ServiceTitan. The position offers a compensation range of $19-$25/hr, with standard hours Monday to Friday, alongside partial remote work after training.

Qualifications

• 1–3 years of customer service or office experience, preferably in the trades industry.
• Experience with ServiceTitan required.
• Strong ability to handle high call volumes.

Responsibilities

• Respond to incoming calls, emails, and texts in a high-volume environment.
• Serve as the primary point of contact for customers.
• Accurately enter customer information and maintain records.

Skills

Customer service skills

Strong communication

Problem-solving

Multitasking

Education

High school diploma or GED equivalent

Tools

ServiceTitan

Job description

Job Details

Job Location: PORTLAND, OR 97229

Please join our fast paced, supportive Customer Service Team! Cornel's is a locally owned and operated home services company.

Responsibilities

• Respond to incoming calls, emails, and text messages in a high-volume environment
• Serve as the primary point of contact for customers and the general public
• Book, confirm, and follow up on scheduled appointments and service requests
• Maintain strong, healthy relationships with customers and clearly communicate the benefits of working with Cornel’s
• Accurately enter customer information and maintain detailed records in the system
• Assist with outbound calling to support appointment and scheduling needs
• Meet all department performance standards, including call availability, call quality, and productivity benchmarks
• Support dispatch operations as needed
• Cross-department communication to ensure high-level customer experience from start to finish

Compensation: $19-$25/hr

Schedule

Monday-Friday, standard 9-5 PST

Ability to be partially remote after training period, and also adding in some Saturday shifts may be required.

Qualifications

• 1–3 years of customer service or office experience (trades industry preferred)
• ServiceTitan experience required
• Dispatching experience preferred but not required
• Strong communication and phone skills
• Comfortable handling high call volumes

Who You Are

• Punctual and ready to greet customers at the start of each shift
• Thrive in a fast-paced environment
• Highly organized with strong attention to detail
• Skilled multitasker and problem solver
• Dependable and team-oriented
• Career-minded and eager for professional growth
• High school diploma or GED equivalent