Bilingual Customer Service Representative - Full Time

Synchrony Financial; Town of Florida (NY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical coverage for family

Dental & vision insurance

401(k) with company match

Language differential

Job summary

Synchrony Financial in Altamonte Springs, FL, is seeking a Bilingual Customer Service Representative for full-time work. You will handle inbound calls from cardholders, maintain accurate records, resolve inquiries, and build relationships with customers and colleagues.

You must be fully fluent in English and Spanish, have 6+ months of customer service experience, and be able to work onsite for training with an option to work from home thereafter.

Qualifications

• Must be fully fluent in English and Spanish.
• 6+ months customer service experience.
• Legal work authorization in the U.S., able to pass background checks.

Responsibilities

• Handle inbound calls from cardholders with a focus on exceptional service.
• Maintain up-to-date customer information and resolve inquiries.
• Authorize sales as appropriate and build relationships with customers and colleagues.

Skills

Bilingual English Spanish

Customer service experience

Computer literacy

Microsoft Outlook

Tools

Microsoft Outlook

Job description

Bilingual Customer Service Representative - Full Time

Synchrony Financial

Full-time

Job Category

Customer Service

Overview

Job Type : Full-time

Description

Please note you will be asked to come onsite to our Altamonte Springs Center for 2 days of in-person training. There will be 1 day the first week of training and 1 day the last week of training. Additional details will be provided if successful completion of hiring process.

Ignite your power, elevate your future

Synchrony ensures our employees are challenged and encourages them work towards building their future. On our Call Center team you’ll ensure our customers are successful along the way, and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($20.50/hour base pay plus a 10% language differential for total compensation of $22.55/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match..

• high starting wages ($20.50/hour base pay plus a 10% language differential for total compensation of $22.55/hour)
• tuition reimbursement
• medical coverage for your whole family
• dental & vision insurance
• 401(k) with company match..

What you’ll do as a Customer Service Representative?

You’ll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You’ll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you’ll build relationships with clients, customers and colleagues.

What you’ll need to succeed

You’ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You’ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.

Remote Work

You have the option to work from home or in our office. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you may be requested to commute to our nearest office so you must live within a commutable distance of Altamonte Springs, FL.

What you’ll need to be considered for this role

• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
• 6+ months customer service experience of any kind and/or military equivalent experience.
• Confidence using a computer
• Fully fluent in English and Spanish
• Be 18-years-old or older
• Must live within 2 1/2 hour commute of our Altamonte Springs Synchrony facility
• Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.