Hybrid Customer Service Rep (FR/EN) - Elevator Support

Otis Elevator Co.; Bloomfield (CT); Hybrid; USD 42,000 - 45,000; Full time

Benefits offered by this job

Incentive compensation program

Shift differential pay

Hybrid remote after training

Job summary

Otis Elevator Co. is seeking a CSR in Bloomfield, CT with hybrid work after full training. You will handle service requests, document interactions, and coordinate dispatch for elevator mechanics using Salesforce Service Cloud.

Strong communication, typing speed, and the ability to work weekends/holidays are required. Fluency in French and English is essential for customer support and teamwork in a diverse environment.

Qualifications

• High school diploma required.
• Dedicated workspace and high-speed internet.
• Excellent customer service, phone etiquette, and written communication.
• Strong computer familiarity and basic applications.
• Ability to meet department performance metrics and follow processes.
• Willingness to work shifts, weekends, and holidays; includes call center duties.
• French/English language proficiency required.

Responsibilities

• Receive, document, and process service requests using Salesforce Service Cloud.
• Ensure timely dispatch of service mechanics and escalate as needed.
• Work on elevator phone programming and continuous improvement tasks.

Skills

Customer service

Communication

Typing 25 wpm

Teamwork

Call center experience

Education

High school diploma

Tools

Salesforce Service Cloud

Job description

Otis Elevator Co. is seeking a CSR in Bloomfield, CT with hybrid work after full training. You will handle service requests, document interactions, and coordinate dispatch for elevator mechanics using Salesforce Service Cloud.

Strong communication, typing speed, and the ability to work weekends/holidays are required. Fluency in French and English is essential for customer support and teamwork in a diverse environment.