Hybrid Bilingual CSR – Salesforce & Elevator Support

Otis Worldwide Corporation; Bloomfield (CT); Híbrido; USD 42.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shift differential pay

Hybrid work arrangement

Descripción de la vacante

Otis Worldwide Corporation in Bloomfield, CT seeks a CSR to handle service requests and coordinate dispatch of technicians. Hybrid remote work is possible after training, with shift differentials for off-hours.

You will use Salesforce Service Cloud, maintain high service levels, and communicate effectively with customers, mechanics, and local offices while adhering to safety and quality standards.

Formación

• High school diploma required and strong customer service skills.
• Professional phone etiquette and ability to handle difficult customers.
• Strong communication, listening and writing skills with attention to detail.

Responsabilidades

• Receive, document, and process service requests using Salesforce Service Cloud.
• Ensure timely dispatching of service mechanics and escalate as needed.
• Participate in continuous improvement tasks and call center activities.

Conocimientos

Customer service

Phone etiquette

Communication

Typing 25 wpm

Educación

High school diploma

Herramientas

Salesforce Service Cloud

Descripción del empleo

Otis Worldwide Corporation in Bloomfield, CT seeks a CSR to handle service requests and coordinate dispatch of technicians. Hybrid remote work is possible after training, with shift differentials for off-hours.

You will use Salesforce Service Cloud, maintain high service levels, and communicate effectively with customers, mechanics, and local offices while adhering to safety and quality standards.