Hybrid CSR: Inbound Support & Appointment Booking

Centah Inc; Fort Lauderdale (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision eligibility after 60 days

$15,000 Life Insurance (Company Paid)

401K plan eligibility with company match

Paid Time Off - Earn 10 days per year

$200 Monthly Incentive Bonus Plan

Career learning and development programs

Casual dress code

Job summary

A leading company in lead and workflow management is seeking an enthusiastic and self-motivated Customer Service Representative in Fort Lauderdale, Florida. The role involves handling customer inquiries, booking appointments, and maintaining excellent communication. Bilingual candidates in English and Standard French are preferred. This position offers a hybrid work model with a focus on customer satisfaction and team collaboration.

Qualifications

• Minimum of one year experience in an inbound/outbound call center or retail environment preferred.
• Fluent in English and Standard French (speaking/reading/writing).
• Ability to type at least 25 words per minute preferred.

Responsibilities

• Answer incoming calls and respond to customer requests.
• Book appointments for members with data accuracy.
• Identify and escalate issues to supervisors.

Skills

Communication

Customer Service

Multitasking

Education

High School Graduate or G.E.D.

Job description

A leading company in lead and workflow management is seeking an enthusiastic and self-motivated Customer Service Representative in Fort Lauderdale, Florida. The role involves handling customer inquiries, booking appointments, and maintaining excellent communication. Bilingual candidates in English and Standard French are preferred. This position offers a hybrid work model with a focus on customer satisfaction and team collaboration.