Hybrid Customer Service Rep - Flexible Hours & Remote Days

Staffmark; Austin (TX); Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Medical/Dental/Vision insurance

Life & Disability Insurance

401(k) Plan (optional)

Team environment

Job summary

Staffmark in Austin, TX is seeking a Customer Service Representative to handle high-volume calls, assist customers with accounts and mortgages, and document interactions in company systems. The role starts with onsite training and transitions to a hybrid schedule with 4 remote days and 1 onsite day per week.

Ideal candidates will have a high school diploma or GED, strong communication and problem-solving skills, and solid computer abilities to navigate multiple systems.

Qualifications

• High school diploma or GED required.
• Strong computer skills and ability to navigate multiple systems while assisting customers.
• Ability to accurately document customer interactions and service requests.

Responsibilities

• Handle high-volume inbound customer calls regarding accounts, mortgages, housing-related inquiries, permits, and service requests.
• Provide professional, accurate, and customer-focused support while resolving questions and concerns.
• Research account information and identify appropriate solutions to customer issues.
• Document customer interactions, updates, and resolutions within company systems.
• Complete post-call activities accurately and efficiently.
• Meet established performance goals related to customer satisfaction, quality, adherence, and productivity.
• Collaborate with team members and leadership to ensure consistent service delivery.
• Maintain confidentiality and compliance with company policies and procedures.

Skills

Verbal communication

Active listening

Problem solving

Computer skills

Documentation

Multitasking

Education

High school diploma or GED

Tools

CRM systems

Job description

Staffmark in Austin, TX is seeking a Customer Service Representative to handle high-volume calls, assist customers with accounts and mortgages, and document interactions in company systems. The role starts with onsite training and transitions to a hybrid schedule with 4 remote days and 1 onsite day per week.

Ideal candidates will have a high school diploma or GED, strong communication and problem-solving skills, and solid computer abilities to navigate multiple systems.