Customer Service Representative

Staffmark; Austin (TX); Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Medical/Dental/Vision insurance

Life & Disability Insurance

401(k) Plan (optional)

Team environment

Job summary

Staffmark in Austin, TX is seeking a Customer Service Representative to handle high-volume calls, assist customers with accounts and mortgages, and document interactions in company systems. The role starts with onsite training and transitions to a hybrid schedule with 4 remote days and 1 onsite day per week.

Ideal candidates will have a high school diploma or GED, strong communication and problem-solving skills, and solid computer abilities to navigate multiple systems.

Qualifications

• High school diploma or GED required.
• Strong computer skills and ability to navigate multiple systems while assisting customers.
• Ability to accurately document customer interactions and service requests.

Responsibilities

• Handle high-volume inbound customer calls regarding accounts, mortgages, housing-related inquiries, permits, and service requests.
• Provide professional, accurate, and customer-focused support while resolving questions and concerns.
• Research account information and identify appropriate solutions to customer issues.
• Document customer interactions, updates, and resolutions within company systems.
• Complete post-call activities accurately and efficiently.
• Meet established performance goals related to customer satisfaction, quality, adherence, and productivity.
• Collaborate with team members and leadership to ensure consistent service delivery.
• Maintain confidentiality and compliance with company policies and procedures.

Skills

Verbal communication

Active listening

Problem solving

Computer skills

Documentation

Multitasking

Education

High school diploma or GED

Tools

CRM systems

Job description

Now hiring for a Customer Service Representative
Location: Austin, TX
Pay Rate: $18.50 – $19.50 per hour (Depending on experience)
Schedule:

• Hybrid (1 day onsite / 4 days remote after training | During training 4 day onsite)
• Flexible hours between 7 AM – 7 PM CST + Occasional Saturdays

Problem Solver? Listener? You’ll Fit Right In

Looking for Customer Service Representative jobs in Austin where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Strong computer skills and ability to navigate multiple systems while assisting customers.
• Ability to accurately document customer interactions and service requests.

Experience Requirements

• Customer service experience required, preferably in a call center, contact center, retail, hospitality, banking, mortgage, housing, or financial services environment.
• Demonstrated job stability with at least 1 year of tenure in each of the last 3 positions.
• Experience handling high-volume customer interactions while maintaining professionalism and accuracy.
• Strong verbal communication, active listening, and problem-solving skills.
• Ability to work a flexible schedule and adapt to changing business needs.

Preferred Qualifications

• Experience supporting customers with account inquiries, service requests, billing questions, or issue resolution.
• Previous experience meeting call center performance metrics, including quality, productivity, and attendance goals.
• Ability to multitask while navigating systems and documenting customer information.
• Strong attention to detail and commitment to delivering exceptional customer experiences.

Job Duties

• Handle high-volume inbound customer calls regarding accounts, mortgages, housing-related inquiries, permits, and service requests.
• Provide professional, accurate, and customer-focused support while resolving questions and concerns.
• Research account information and identify appropriate solutions to customer issues.
• Document customer interactions, updates, and resolutions within company systems.
• Complete post-call activities accurately and efficiently.
• Meet established performance goals related to customer satisfaction, quality, adherence, and productivity.
• Collaborate with team members and leadership to ensure consistent service delivery.
• Maintain confidentiality and compliance with company policies and procedures.

Training & Work Environment

• Participate in a 4-6 week training program conducted onsite Monday through Thursday and remotely on Fridays (8:00 AM – 5:00 PM CST).
• After training, transition to a hybrid schedule with 4 remote days and 1 onsite day per week.
• Must have hardwired internet service (Wi-Fi not permitted) and a distraction-free workspace for remote work.
• Work in a structured, fast-paced customer service environment with a strong focus on professionalism and service excellence.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility.” — Staffmark, Customer Service Representative.