Hybrid Customer Service Pro — Flexible Hours & Benefits

GEICO Norwalk; Richardson (TX); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Paid Time Off and holidays

401(k) with match

GEICO Strive tuition assistance

Job summary

GEICO is hiring a Customer Service Representative in Richardson, TX. You will guide policyholders through coverage needs, handle billing inquiries, and provide friendly, solutions-focused service.

Starting salary ranges from $49,367 to $59,463 per year, with shift differentials. The role offers licensing training, on-site work with flexibility, and strong opportunities for growth within a supportive culture. Health benefits begin Day 1, plus PTO, holidays, 401(k) matching, and tuition assistance.

Qualifications

• Minimum of three years customer-facing experience.
• Experience in high-volume customer service with KPIs, metrics, or productivity goals.
• No active insurance license required at hire; will obtain Personal Lines or Property & Casualty license with GEICO training.
• High School Diploma or GED; college degree preferred.

Responsibilities

• Handle incoming calls, messages, and billing questions while guiding policyholders through coverage needs.
• Resolve customer concerns and provide solutions that improve satisfaction.
• Stay informed about GEICO products to advise coverage options.
• Support customers with policy updates and billing inquiries to protect what matters most.

Skills

Customer-facing experience

High-volume environment

KPI / performance metrics

Education

High School Diploma or GED

College degree preferred

Job description

GEICO is hiring a Customer Service Representative in Richardson, TX. You will guide policyholders through coverage needs, handle billing inquiries, and provide friendly, solutions-focused service.

Starting salary ranges from $49,367 to $59,463 per year, with shift differentials. The role offers licensing training, on-site work with flexibility, and strong opportunities for growth within a supportive culture. Health benefits begin Day 1, plus PTO, holidays, 401(k) matching, and tuition assistance.